As we open our doors for a new chapter of action and excitement, we invite you to Play It Safe.
These are unprecedented times that have affected us all. When we return, we will experience a “new normal” at our casino properties. The openings will be with a comprehensive health and sanitation plan in place and unfortunately, with some amenities to reopen at a later date. At Soaring Eagle, amenities to open at a later date include Aurora Buffet, Siniikaung, Isabellas, Water Lily, valet service, shuttle service, coat check, the spa and salon, the pool and hot tub areas, poker games, tour bus groups and concerts. At Saganing Eagles Landing, amenities to open at a later date include shuttle service, coat check, the pool and the fitness center.
Health and sanitation measures will include the requirement that all team members wear masks that we will provide. Guests will also be required to wear masks that we will provide if they arrive without one. Smoking will not be permitted. Infrared cameras will perform temperature checks at primary guest and team member entrances with non-contact thermometer temperature checks at secondary entrances. Plexiglas partitions will be in place at appropriate interactive areas. Additional hand sanitizer will be available for guests and team members throughout the properties. The frequency of surface sanitation will be increased.
Gaming chips will be sanitized regularly and playing cards will be replaced more frequently. Line markers will be installed on the floor indicating six foot intervals in areas where lines may form, such as at cashier stations, at the hotel front desks and at the ACCESS Loyalty Clubs. Restaurants will have fewer tables available to provide improved social distancing. Self-service beverage stations will now be staffed with team members who will serve guests their drink requests. Every other slot machine will be activated and reduced seating at table games will be in place to enhance social distancing. Bingo seating will be modified to achieve social distancing.
Team member training will include proper wearing of masks, asking team members to regularly wash or sanitize their hands, and requesting team members to stay home if not feeling well. Additional training specific to performing certain job duties will also be provided. Guests will be encouraged to wash or sanitize their hands regularly and to stay home if you do not feel well. We are drafting detailed written policies consistent with the substance of this announcement that are intended to protect our guests and team members and to help limit the spread of COVID-19.
Thank you in advance for being part of a safe and responsible reopening of our casinos.
We can’t wait to see you again!!!
We’ve implemented a number of precautionary measures to ensure the healthiest environment possible for everyone here. Please follow these guidelines:
Masks are mandatory for both team members and guests
Our properties will be non-smoking for the time being
Infrared cameras will perform non-contact temperature checks
Games will be spaced further apart
Plexiglass partitions are installed at most service counter areas
Everyone is expected to wash their hands frequently and use the sanitizer stations
Please practice social distancing and look for line markers to stay 6-feet apart
We’ll be cleaning and sanitizing frequently touched surfaces as often as possible
The hotel will be open as of June 1st and reservations can be made as early as today
The Landing restaurant, Creekside Lounge and Aerie Café will be open with limited seating capacity
With comprehensive health and safety plans in place, we will re-open everything as soon as we can. Amenities opening at a later date include our shuttle service, coat check as well as the pool and fitness room.
Nothing is more important than the health and safety of our guests and team members. We appreciate your patience and understanding as we move forward together. We can’t wait for all the thrills and excitement that lie ahead.
By entering the Soaring Eagle Casino & Resort, and its surrounding premises and parking areas, you are voluntarily assuming all risks of exposure to COVID – 19.
We have instituted additional cleaning and other measures at our facilities. You must follow all posted instructions while on premises and in our facilities.